Our returns & exchanges policy
At Jubilant Scrubs, we want you to be completely happy with your purchase. We understand that sometimes things don't quite work out, so we've made our returns and exchanges process as straightforward as possible. Below you'll find everything you need to know about returning an item or swapping it for something else.
Frequently asked questions
Here you'll find answers to common questions about returns and exchanges. Our aim is to ensure a smooth and easy experience for all our valued customers. If you can't find what you're looking for, please don't hesitate to contact us directly.
How many days after buying something can a customer return it or swap it for something else?
You have 30 days from the date of purchase to return or exchange an item. Please ensure you initiate the return process within this timeframe.
What's the easiest way for a customer to send something back or swap it?
Please email us at jubilantscrubs@gmail.com before making a return so we can understand the need for return and guide you through the process.
What 'nick' does an item need to be in for us to accept a return or exchange?
For a return or exchange to be accepted, the item must be unworn and unwashed. Any stains or damage to the item will result in a non-refundable item. Please note that sale items and personalised scrubs cannot be returned or exchanged.
If a customer returns something, how do they get their money back? And who's footing the bill for the shipping costs?
The customer will be responsible for return shipping if they have ordered the incorrect size or changed their mind about the item. Once the item is received, a full refund for the item will be lodged. If the item is damaged, Jubilant Scrubs will cover the cost of shipping, and a full refund of the item will be made once the item is received.
Need more help?
If you have any further questions or require assistance with a return or exchange, our friendly team is here to help. Reach out to us, and we'll ensure your concerns are addressed promptly.